Terms & Conditions
The following terms and conditions apply to all transactions on www.bristolcameras.co.uk. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have all the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/Warranty and Liability
Although we warrant that the goods will, at the time of delivery, correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturer's brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
Product Images / Specifications
Whilst we endeavourer to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information. If however you spot a mistake with an image or with a product specifications please let us know.
This is a UK site. We accept orders from countries as per our listing in the delivery section of the site. Payment will be taken only in British Pounds. UK based customers can choose to pay via credit/debit card, BACS or finance, overseas customers can only pay via BACS. For UK customers paying via credit/debit card you must provide us with the exact address and telephone number that your credit card issuer has on file for you. A tracking number is created at the time of despatch and emailed to you. For overseas customers or UK customers wanting delivery to an alternative address then you must pay via BACS - we always advise when paying via this method that you check stocks before initiating any transfer. Our details for paying via BACS are as follows: Sort code 40-10-04. Account number 61428500. IBAN GB16MIDL 40100461428500. BIC MIDLGB2122C. Please use the surname of the person on the order and the Order ID number from your order confirmation e-mail, as your Ref when transferring your BACs. BACS payment can take 2-3 working days to clear and goods will not be sent before payment clears.
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers' stock availability and delivery dates made by the suppliers' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
We reserve the right to cancel an order, even if funds have been taken, in the event that a product runs out of stock which is on a clearance or other promotional offer and is no longer available at the same cost.
Our standard delivery charge does not guarantee next day delivery. Although every effort is made for prompt delivery, we cannot be responsible for any delays once goods have left our premises.
Where customers have requested and paid for a specified delivery time, and this has not been met, only the additional delivery charge will be refunded not the full amount.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence. We shall not be liable for any losses, costs, damages or expenses incurred by the customer, or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by instalments. No further delivery charges will be made for "follow on" deliveries.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. If you wish for your order to be delivered to an alternative address such as your place of work or parents/relations then you need to pay via BACS, once the BACS payment has been cleared into our account your order can be delivered to the address of your choice.
VAT relating to delivery charges is a disbursement and therefore zero rated.
Time Limitations for Notification of claims Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as "unchecked". Should any damage be identified on opening the package, Bristol Cameras Ltd must be advised within 48 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Bristol Cameras Ltd, replacement(s) will be sent, but we would need the damaged goods complete with original packaging returned to ourselves first. We cannot accept any claims for damage if the above time scales are not followed.
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 48 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 48 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
It is the Customers responsibility to notify us of any incorrect goods supplied within 48 hours of delivery. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that have prohibited the Customer to remain within the specified time frame; resolution will be by mutual decision.
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer's statutory rights.
Underwater Housing Warranties
The warranty on underwater housings do not cover damage to your camera caused by water ingress. It is your responsibility to insure your equipment with a specialist underwater equipment insurance company.
Cancellation of Orders
All order cancellations must be done over the phone and not via our “no reply email”. It is your responsibility to ensure you check that you have received an email confirming your cancellation, which will be emailed to you at the same time of your cancellation. If you do not receive this email your order is still live and is vital you call again and ask to speak with a manager to ensure your order has been cancelled. Without this email your order will continue be live and will have to be returned at your own expense. Some customers are happy to keep orders live for long periods. Unless you are able to produce proof of cancelation in the form of an email sent to you confirming, then your order will remain live. This procedure will prevent goods from being sent out, when a customer says they have called to cancel and goods have still been dispatched.
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our returns department. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 20% fee will apply, this will automatically be deducted from the credit issued.
Items no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods, providing that you contact us beforehand and receive confirmation for a refund, provided it is in pristine condition in its original box and packaging.
The Customer will be responsible for the safe return of the goods. Goods must be returned "as new" or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.
We cannot accept the return of opened accessories (e.g. filter, batteries, films etc.); you will need to contact the manufacturer directly in these instances.
We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc. are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received will be returned in the same manner.
We reserve the right to reject and item(s) that do not meet the criteria lay out above.
We advise that goods are returned to us via a method that offers proof of delivery, such as Royal Mail Recorded delivery for low value items and Royal Mail Special delivery for higher value items.
A restocking fee of 15% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
A restocking fee of 10% of the original invoice value may be levied on item(s) returned within 7 days of the goods being delivered.
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 20% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product will be offered to you.
If for any reason you are issued with a refund, please note the following,
1. All refunds will be issued to the same payment method as on the original order.
2. A refund will usually reach your credit card account within 4/5 working days after it being processed, please allow up to 10 working days for it to be credited. We do however reserve the right to refund you within 30 days of the return.
3. Goods returned within the manufacturer's DOA period, will be refunded in full including the original carriage charge. If the goods are found not to be faulty or they have been damaged by miss-use, they will be returned to you and no refund will be issued.
The relevant manufacturer will process all offers of "Money Back" guarantees and you should contact them directly to arrange return and refund.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
The contents, design and text on this site are the copyright of Bristol Cameras Ltd. Some of the product images descriptions and logos contained in this site are trademarks and are copyright of their respective owners.
These Terms and Condition shall be construed in accordance with English Law.
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