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Testimonials

We deliver digital cameras and related products all over the UK and have a strong following of customers all over the UK as many find our prices for digital cameras to be at least 20% less than what they would expect to pay at their local camera shop. Here are more genuine comments from satisfied customers. Most are positive, some are negative, all are constructive - so thank you for your valued feedback!

Having made a minor error on the entry of my credit card number the problem was highlighted and was quickly and efficiently sorted out and the goods arrived within two days.

Kevan Furlonger of Billingshurst
Tuesday 30th November 2010

Hi, I always purchase Printer Paper from Bristol Cameras as it arrives very quickly and as it is packed so well it comes as it should be without any package dents which so often happens, I am always pleased to buy from you. Jenny.

Jenny Elsmore of Oxford
Monday 29th November 2010

Good service as always with my son's Christmas present accessory case for his Pentax K20D Real camera shops are rare in this part of the world so thank you again!

William Barnes of Chesterfield
Monday 29th November 2010

Well done for keeping well informed about the status of my order. The process was easy and information provided excellent. Even two feet of snow didn't stop the delivery of the items ordered. I will definitely use Bristol Cameras again.

Chris Hewitt of Ballater
Saturday 27th November 2010

Goods arived safely due to secure packaging. Customer services, via telephone, proved polite and helpful. I would purchase from Bristol Cameras agsin.

Judith A Murray of Perthshire
Tuesday 23rd November 2010

Great service and good prices -- order arrived promptly, what more can one ask -- will certainly use them again.

Philip Williams of Norwich
Tuesday 23rd November 2010

I ordered a Panasonic Lens on line. I later received an E Mail stating there was a delay in delivery (awaiting stock). I was offered option of cancelling (I Didn't). The lens arrived - well packed about a week later. A Good service all round.

Jacqueline Lover of Surrey
Sunday 21st November 2010

Your service was excellent both on the phone and in the shop. The 45-200 with the kit lens makes my best ever travel combination. Lightweight, excellent steady shot and wonderful crisp images. Love the 100-300 Panasonic -very sharp at 600. So far have taken delightful shots of garden birds and details of the nearby church. Great detail in the images. Would like to receive your newsletter. Both lenses are good value at your competitive prices. Many thanks, E.J.Howe

E Howe of Near Shepton Mallet
Sunday 21st November 2010

Prompt service and communication, excellent delivery and well packaged, so well it took me a while to get into it!!!!

Steve Magowan of Milltimber
Sunday 14th November 2010

My product was very easy to buy because of the helpful staff. In future I will always buy things for my camera from Bristol Camera Shop.

Charles Day of West Harptree
Thursday 11th November 2010

user-friendly ordering interface online and helpful staff on telephone. Good post-order communications re stock and delivery status. Overall, a good purchasing experience and will definitely buy again.

Qi Bao of Middlesex
Wednesday 10th November 2010

Very helpful staff, even when I made a mistake when paying. Excellent product and delivered next day. Thanks

Ian Gillespie of Bristol
Friday 5th November 2010

Many thanks for your excellent service. Products delivered safely and on advised times. Many thanks Alan Kelly

Alan Kelly of Wirral
Thursday 4th November 2010

Did not check thoroughly the functioning of the lens however very satisfied with the prompt delivery

Sravan Kumar of Ilford
Tuesday 2nd November 2010

Very pleased with the JoboPDJ701 digital photo frame many thanks for all your help, also very fast delivery well packed thanks again. Best regards Martin Reed

John Reed of Poulton-le-fylde
Monday 1st November 2010

exellent servis orderd on friday morning parcel deliverd nextmorning polite staff on phone s brooks

Stephen Brooks of Portmead Swansea
Saturday 30th October 2010

Items delivered without delay, arrived in good order. Excellent service, will definitely use Bristol Cameras again.

Martyn Clarke of Ipswich
Saturday 30th October 2010

Great item well worth the money cant wait to use it on holyday. VERY FAST DELIVERY. Would shop again at bristol cameras and will be looking for any acsesseries for my brand new dc1200 elite

Paul Williams of Falkirk
Friday 29th October 2010

The range of products, service, price and communications all excellent from Bristol Cameras. Many thanks indeed.

Nigel Streatfield of Bolton
Friday 29th October 2010

Good service. Could be improved by early notification if a product is not in stock (preferably prior to ordering!) - almost a week after placing my order I received a rather vague email saying: "We are very sorry to inform you that this item is currently out of stock. At this time, we have no estimated due date as to when this product will be available." From this point the process went very smoothly, with the product arriving very quickly and frequent emails with updates on the progress of the order. I am overall very please with the products and your service. Thank you.

Matthew Jackson of Glasgow
Thursday 28th October 2010

Over the last few years I have purchased quite a few items - expensive items! - from Bristol Cameras, which is a good recommendation in itself - you don't shop at the same place again if you're not satisfied! I can't comment on their after sales service, as I've never had a problem yet, but my guess is it would be as good as their sales service, which is excellent. Five stars from me.

Alan Crawford of Aberdeen
Wednesday 27th October 2010

great brilliant service, fast delivery, constant update on products, would reconmened to everyone wanting to purchase camera equipment. thanks again would defiantly use again.

Catriona Mcbride of Rossendale
Monday 25th October 2010

Good online service problem not of your maling dealt with promptly and efficiently, very fast delivery.

Steve Bendell of Cwmbran
Saturday 23rd October 2010

Items were ordered, however one was out of stck, Bristol cameras where very quick to inform me and kept me upto date with stock availability. Well done for excellant customer service. I would use you again.

Philip Jagger of Huddersfield
Friday 22nd October 2010

Your delivery service was spot on, i recieved my goods perfectly wrapped and protected through delivery to me.. Thank you Bristol cameras.. Mrs M Selley

Maria Selley of Devon
Wednesday 20th October 2010

Excellent communications, very helpful,fast delivery, would buy again from this shop and highly recommended

Karthiga Thiruvananthan of Birmingham
Wednesday 20th October 2010

The price of the equipment was superb and very quick delivery. The communication was excellent as one item was delayed by 1 day and this was explained. Website was easy to navigate and use

Aidan Hardy of London
Tuesday 19th October 2010

there was a hold up due to wrong bank information given to bristol cameras. they contacted me and after recieving correct info, they delivered the product the following day. well gone g.f.g.

Gerald Glancy of Manchester
Monday 18th October 2010

Good service, thanks. It would be useful to have a little more information on items which are out of stock and their anticipated delivery via email rather than having to log in. I received a number of emails telling me stock had arrived and that items were being dispatched but did not have one at the start which informed me which items were awaiting stock. Regards Richard

Richard Henstock of Upminster
Friday 15th October 2010

Fast delivery and very helpful with replacement order. I have used Bristol cameras before and will again and again.

Amanda Southway of Wigan
Friday 15th October 2010

First class service. Very knowledgeable saff who could give good advice. I will be using this supplier again with confidence. Will be recommending it to my friends.

Campbell Whyte of Beverley
Friday 15th October 2010

I ordered a soft lens pouch to replace one I lost. I was first informed via email that the item was not in stock and that I could phone to discuss the order. Your phone line charges me, the customer, to speak to you, the supplier. Not good! Anyway, after a couple of conversations I spoke to someone who suggested that there was an alternative option, a Lowe Pro item that would be a suitable replacement. The price was the same so he transposed the order and sent it to me. I received a semi-rigid Lowe Pro case that does not in anyway do the same job as a pouch. A pouch protects a lens when inside a case with other items of equipment. The Lowe Pro item is a carrying case in itself. I checked what the return postage would be and, what with running down to the town to the post office, parking etc. I couldn't be bothered to prolong the situation. Instaed I've put the case in the cupboard and ordered the pouch from Canon direct. I appreciate that orders do get held up. I appreciate the assitant's help in trying to get things sorted even though the item I received was not a suitable replacement. What I do not appreciate is having to pay to phone you guys to chase an order.

Chris Simmons of Loughton
Thursday 14th October 2010

Service is very good whether buying a complete camera outfit or smaller items like Moisture Munchers for an Underwater Camera. Will and do always come back to Bristol Cameras for anything camera related and know purchases will always reach you ok and in line with delivery timings.

Chris Hasler of Wokingham
Tuesday 12th October 2010

Thank you for persevering when I was having problems with my payment card. It is much appreciated. Once we'd sorted that problem out, the order arrived remarkably quickly - by 8am the next morning! Thanks again.

Kate Hodgson of Sheffield
Saturday 9th October 2010

The items that I ordered were not in stock. It would have beeen nice to have had an email informing me of this, in between the confirmation of order email and the email informing me that the items were now in stock. Having received an immediate/prompt dispatch on a previous order, I was confused as to why I had not received a similarly prompt service on my second 'visit' to the store. Regards. Graham Payne

Graham Payne of Northallerton
Friday 8th October 2010

I had been waiting a quite sometime for the products I ordered to come into stock. Looking around other sites I realized that other outlets had the same problem. It seems the manufacture was most likely causing the delaying. This gave me time to adjust my order as new products came available, so in the end the delay was to my benefit. I found the staff always to be helpful and my messing around with the order never phased them. One thing I think maybe helpful is to add an email link, so changes or inquiries about an order can be made online. Although telephoning is very direct and more important, the lack of an email option means out of hours enquirers have to wait until the next working day. Happy to use Bristol Cameras again, in fact, I already have.

Tony Iadicicco of London
Friday 8th October 2010

Many thanks for ensuring that the tripod and ball head arrived in time (Tuesday 5th October) for us to give to our son at Heathrow on his way back to New Zealand today (Thursday 7th October). Especially good as it was only ordered last week and was out of stock.

J Day of Yeovil
Thursday 7th October 2010

Easy to order, good communication and process updates, including delivery status all the way. Good received, well packed and ready to go. Spot on, thanks.

Andrew Gower of Cheadle
Wednesday 6th October 2010

I have now ordered three times from Bristol Cameras and I am very happy with the service I have received each time.

Steven Gracie of Dundee
Wednesday 6th October 2010

Very delighted with the product and good advice from your staff. Also quick delivery and efficient service.

David Brian of Huddersfield
Monday 4th October 2010

As usual service and prices are excellent, products arrived on the correct date and in good condition. Will certainly use/recommend Bristol Cameras for my future requirements.

Ian Webber of Swindon Wilts
Monday 4th October 2010

Hi. Your prices are very good but your mail order service was quite frustrating to deal with. I had to call several times to find out my order status. Promised call backs did not happen. Further inquiries showed that my order seemed to have been lost. A shop floor assistant then found me another matching product which was then sent out. The arrival 48 hours later took the waiting time to around two weeks. I will probably use you again but only if future orders are processed without similar problems.

Lee Turner of Surrey
Tuesday 28th September 2010

I recieved the sony dvc cleaner,and so far its doing its job..I may consider purchasing another soon.

Thomas Bolton of Woking
Tuesday 28th September 2010

hi ladies/gentleman customer services is one of the main quality which any business should have. firstly i had lot of problems beacause of my bank account to purchase my camera but bristol cameras never show any problem to helping me, thay tried 3 times to get payment for that i am very thank you to them. once again thank you very much

Avinash Sharma of Glasgow
Monday 27th September 2010

Nothing to write about! Your service was excellent and unobtrusive as usual - particularly appreciated given your prices asre so good too. I was a returning customer - for good reason!

Charles Hebert of Sevenoaks
Monday 27th September 2010

I ordered a Canon 550D body which arrived soon after my payment cleared. The guidence and help I was given during selecting and ordering this item was excellent.

M Holding of Waterlooville
Sunday 26th September 2010

The overall service was good. However, there was at least one element of the service that could be improved: Don't advertise items as if they were in stock, when they are not - and if you don't have them in stock have the courtesy to say so, preferably before and definitely after an order has been placed. It was only when I chased the delivery of my item that I learnt that you were waiting for deliveries, before being able to supply.

Peter Chiswell of Nottingham
Thursday 23rd September 2010

Brilliant service. The item I ordered was not in stock in the colour I ordered. Bristol Cameras rang me and asked if I would like to wait or choose a different colour. Product arrived just two days after ordering.

Jeremy Richards of Coventry
Tuesday 21st September 2010

I am happy to say that Bristol Cameras and I share the same customer service philosophy. My company had taken an order to supply a Canon Underwater Camera case to a customer who was leaving for her honeymoon on 18/09/2010. I order the camera from Bristol Cameras, but unfortunately they were let down by their courier and the case had still not arrived at Bristol on 16/09. I was really impressed to receive a call from the manager who pointed out that he had sourced another case form their sister company. The case was dispatched directly to my customer who received it by special delivery the next day. Fantastic customer service. I can certainly recommend Bristol Cameras, thanks for providing a great service. Kind Regards Paul Nixon NTP Trading www.ntptrading.net

Paul Nixon of Dorchester,
Monday 20th September 2010

I have purchased 3 or 4 items recently and have been impressed with the service each time, 1 item was out of stock but I was kept informed of the position and it arrived as promised. Competitive prices ,prompt delivery, good communication, what more can we ask for ?

Ian Carter of Bangor
Monday 20th September 2010

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