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Privacy

Security and Privacy

This privacy policy sets out how Bristol Cameras Limited uses and protects any information that you give Bristol Cameras Limited when you use this website.

Bristol Cameras Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Bristol Cameras Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode
  • This list is not exhaustive and in specific instances, we may need to collect additional data for the purposes set out in this Notice. Some personal data is collected directly, for example when you set up an online account on our website or send an email to us or speak to our Customer Support team. Other personal data is collected indirectly, for example when you browse our websites or undertake online shopping activity.

    Our websites are not intended for children and we do not knowingly collect data relating to children.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • to provide goods and services to you;
  • to make a tailored website available to you;
  • to manage any account(s) you hold with us;
  • to verify your identity;
  • for crime and fraud prevention, detection and related purposes;
  • with your agreement, to contact you about promotional offers, events, products and services which we think may interest you;
  • to show you promotional communications through online media as you browse the web;
  • for analysis, insight and research purposes - to better understand your needs and ensure we are giving you what you want;
  • to identify and contact competition winners;
  • to enable us to manage customer service interactions with you; and
  • where we have a legal right or duty to use or disclose your information (for example in relation to an investigation by a public authority or in a legal dispute).

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Bristol Cameras Limited use the latest in security technologies with a combination of 128bit SSL, firewall protection, and 3DES data encryption. Your card details will never be stored on our system and no credit card details are ever sent via email, in addition, none of our customers has ever reported fraudulent use of a credit or debit card as a result of purchases made with us.

Use of cookies

Bristol Cameras Limited use cookies to help with your shopping experience, cookies are small text files that are stored on your PC that allow our software to detect which items you have added to your basket. These will expire after approximately one hour. Please ensure you have cookies allowed when you use the Bristol Cameras Limited website for any purchase.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or calling us.

We will not sell, distribute or lease your personal information to anyone.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or call us. We will promptly correct any information found to be incorrect.

Legalities for using data

We are required to set out the legal basis for our processing of your personal data.

We collect and use customers’ personal data  

  •            as necessary to perform our contract with you:
    • for the purposes of complying with our duties and exercising our rights under a contract for the sale of goods or services to a customer; 
      or
  •            as necessary for the pursuit of our legitimate interests, including:
    • selling and supplying goods and services to our customers;
    • promoting, marketing and advertising our products and services;
    • sending promotional communications which are relevant and tailored to individual customers;
    • to identify and contact competition winners;
    • understanding our customers’ behaviour, activities, preferences, and needs;
    • improving existing products and services and developing new products and services;
    • protecting customers, employees and other individuals and maintaining their safety, health and welfare;
    • good governance, accounting and managing and auditing our operations and complying with our legal and regulatory obligations;
    • preventing, investigating and detecting crime, fraud or anti-social behaviour and prosecuting offenders, including working with law enforcement agencies;
    • handling customer contacts, queries, complaints or disputes;
    • protecting our company, its employees and customers, by taking appropriate legal action against third parties who have committed criminal acts or are in breach of legal obligations to us;
    • handling any legal claims or regulatory enforcement actions taken against us; and
    • fulfilling our duties to our customers, colleagues, shareholders and other stakeholders;
      or
  •            as necessary for complying with our legal obligations including:
    • where you exercise your rights under data protection laws
    • for compliance with legal and regulatory requirements;
    • to establish or defend legal rights;
      or
  •            based on your consent for example in relation to sending direct marketing communications via email.

You have the right to withdraw consent at any time. Where consent is the only legal basis for processing, we will cease to process data after consent is withdrawn.

What you can do to protector your data

You should always be cautious when sharing your personal data. No one from our company will ever ask you to confirm any credit card details via email. If you receive an email claiming to be from Bristol Cameras Limited asking you to do so, please ignore it and do not respond.

If you are using a computing device in a public location, we recommend that you always log out and close the website browser when you complete an online session.

In addition, we recommend that you take the following security measures to enhance your online safety: -

  • keep your account passwords private because anyone who knows your password may access your account or be compromised if your account is accessed without authority.
  • when creating a password, use a difficult word/number combination of at least 8 characters and something that is not easily guessed by hackers such as your name, email address, or other personal data that can be easily obtained. Also, frequently change your password. You can do this in your account settings.
  • avoid using the same password for different online accounts.

How long we keep your data

In summary, various laws, accounting and regulatory requirements applicable to us require us to retain certain records for specific amounts of time. In relation to your personal data, we will hold this only for so long as we require that personal data for legal or regulatory reasons or for legitimate organisational purposes. We will not keep your data for longer than is necessary for the purposes for which we collect them.

Your rights

You have the following rights:

  • the right to be informed about our processing or your personal data which is the aim of this Notice;
  • the right to request access to personal data we hold about you at any time;
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you;
  • the right to object to processing of your personal data and/ or to withdraw any consent you have given us and to opt out of any marketing communications that we may send you;
  • the right to prevent processing that is likely to cause damage or distress to you or anyone else;
  • the certain rights in relation to automated decision making including profiling;
  • the right to request that we erase your personal data in certain circumstances 
  • the right to have your personal data provided to you by us in a structured, commonly used and machine-readable format and transmitted to another data controller. This is known as the right to data portability.

If you wish to exercise any of the above rights, you can always contact us by either 01179 140089 or 01179 290435.

You have the right to lodge a complaint with the Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, SK9 5AF, United Kingdom if you believe we have not handled your personal data in accordance with the law. Further information, including contact details, is available at https://ico.org.uk.

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